Smart Clinical Triage Tool
Workflow Diagram
Task
The AI system automates clinical triage for general practice determines urgency collects structured information and enables direct booking with appropriate provider.
Intent
The goals of the AI system are to reduce administrative burden enable 24/7 digital triage and standardize navigation for consistent equitable outcomes.
AI Workflow
Input
A patient completes an online form via practice website; the AI system may draw on existing clinical records.
Process
First an emergency check is done; users with non-emergency cases get adaptive form follow-ups via structured rules from the AI system. The triage concludes with a classification and recommended next step(s).
Output
The AI system offers appropriate appointment slots and enables booking or messaging without reception staff.
Human Oversight Level
Human-Approved AI
Institutional Oversight Examples
- •Audit functionality (ad-hoc practice)
- •Mandatory safety netting and escalation in every path (organization best practice)
- •Periodic logic review by clinical governance (organization policy)
- •Data security (industry standard)
- •Procurement assessment (industry standard)
- •Digital clinical safety (industry standard)
- •Data protection (regulation)
- •Medical device compliance (regulation)
Risk
A patient could receive an inappropriate classification due to an incomplete or misleading input.