Family Court Support Chatbot
Workflow Diagram
Task
This AI system generates responses to questions that users ask in a chat format. The AI pulls from information from the institution’s website and can route users to speak with a human representative if required.
Intent
The AI system provides immediate, around-the-clock responses and reduces the workload of employees.
AI Workflow
Input
A user submits a query to the AI system.
Process
The AI system generates a response to the user in the chat. The user views the response and decides if they want to continue the chat.
Output
If the user wants to continue the chat but speak to a human agent, they can be routed to an employee who can view their chat history and support them. If the user does not want to continue the chat, they can exit and end the chat.
Human Oversight Level
Human-Led with AI-Assistance
Institutional Oversight Examples
- •AI cyber-security standard (industry standard)
- •Algorithmic transparency standard (industry standard)
Risk
The AI system could make incorrect or poor-quality responses, which in turn could misinform users. Sensitive information shared in the chat may not be completely secure in extreme instances.